We are committed to ensuring the privacy of your personal information.
We have a number of policies that ensure the privacy of your personal information at all times.
You explicitly provide information to us when you become a new member on the New Member or Sign In Forms. You may also provide information when you contact Customer Service. Should you contact us through our Contact Us Form, you are asked to enter your name and email address. We only use this information to send you a reply.
To process your payment and bookings, we need your name, phone number, email address, and other contact information. We only share necessary information with third parties that are involved in the processing of your order. This includes the financial institution that we use to process credit card payments and the shipping carrier.
When purchasing from EmptyJets Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre here.
Upon joining our site for the first time, we assign you a unique Member NAME. This information is also stored on your computer in the form of a cookie. We use this Member NAME to keep track of your bookings and payments during your visit and to identify you as a repeat visitor. This makes it easier for you because you do not need to sign in again. Identifying you as a repeat visitor also assists us in delivering a more effective and personalised service to you.
Internet Protocol (IP) Address
We record your IP address each time you visit our website. The recording of IP addresses helps us determine usage and traffic patterns. Your IP address cannot be associated with any personal information you provide us with.
Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities without your express permission.
We will also share necessary information with law enforcement agencies or the courts if we are requested or ordered to do so. We will not share your details with web sites operated by other companies.
Our site may include links to other sites. If you decide to follow these links, we are not responsible for the privacy policies and content of these sites.
If you created an account and would like to delete your account, please email Customer Service.
We will send a confirmation request to that email address, and, after receiving your reply, delete your account within 48 hours.
If you created an account and would like to update details stored on your account, please email Customer Service. We will send a confirmation request to that email address, and, after receiving your reply, update your account within 48 hours.
You may also use the Account/Members page to update your account directly.
If you have any questions or comments regarding this statement, please contact Customer Service. Full contact details are provided on the Contact Details page.